Sammy Mohamed - Virtual Assistant

About Me

Get to know the person behind the professional services

I'm Sammy Mohamed, a reliable and detail-oriented Virtual Assistant with over five years of experience providing comprehensive administrative support, including email management, data entry, and customer service in remote work environments. Highly proficient in using Google Workspace, CRM platforms, and task management tools to organize workflows, manage competing priorities, and support daily operations efficiently. Demonstrated ability to adapt quickly to changing requirements while maintaining accuracy and productivity. Trusted to handle sensitive and confidential information with discretion, consistently follow established procedures, and meet strict deadlines in fast-paced, remote settings.

Strategic Approach

I don't just execute tasks—I think strategically about how each piece fits into your bigger picture.

Seamless Integration

Bridging the gap between operations and marketing to create cohesive business systems.

Results-Driven

Every action is measured and optimized to deliver tangible business outcomes.

Client Focused

Building strong relationships and ensuring client satisfaction through excellent service.

Team Collaboration

Working effectively with diverse teams to achieve common goals and drive success.

Continuous Learning

Always seeking new knowledge and skills to stay current and add value.

Professional Experience

A detailed overview of my experience in customer support, fraud and compliance operations, and loan processing.

UberEats | Email Support Management

04/2020 – 01/2023 | USA

Key responsibilities:

Managed high-volume email support operations, ensuring timely, accurate, and empathetic responses to customers, couriers, and merchants.
Resolved complex inquiries related to orders, payments, refunds, app functionality, and account issues.
Oversaw and prioritized support queues to meet service-level agreements and maintain UberEats customer experience standards.

Curent | Fraud/Compliance Operations - US

01/2023 – 06/2024

Key responsibilities:

Responsible for safeguarding the organization against financial crime, regulatory risk, and fraudulent activities.
Reviewed and analyzed system-generated alerts to identify suspicious transactions, unusual patterns, and potential policy violations.
Conducted thorough investigations of fraud cases related to payments, identity verification, and account activity, ensuring accurate and fair assessments.
Collaborated with internal teams to escalate high-risk cases and contribute to ongoing fraud prevention and risk mitigation efforts.

NEXA Lending | Loan Processor - Quality Control / Fraud Specialist

06/2024 – 01/2026

Key responsibilities:

Reviewed consumer loan documentation to ensure completeness, accuracy, and compliance with company policies, investor guidelines, and regulatory requirements prior to loan closing.
Verified borrower information across multiple documents, including identification, income, and supporting records, to confirm consistency and authenticity.
Identified discrepancies, missing information, and potential fraud indicators, escalating issues for resolution when necessary.
Maintained accurate and well-organized documentation to support quality control reviews, audits, and compliance reporting.